Legal

Refund Policy

Last updated: 14 September 2026

1. Free Trial First

Every account gets 15 free practice questions per service (Army, Navy, Air Force) before you're asked to pay anything. Please use your free questions to confirm the platform works for you and suits your needs before purchasing full access — this is the main reason our refund window is limited.

2. What You're Paying For

A paid purchase unlocks 3 months of unlimited practice for the service you selected — full question bank, unlimited timed exams, instant scoring, and full answer reviews. Because this is instant-access digital content (not a physical good), and because you've already had the chance to try it for free, purchases are generally non-refundable once access has been granted, except in the situations below.

3. When You Are Entitled to a Refund

• Duplicate payment — you were charged twice for the same service due to a technical error.
• Payment debited but access not granted — Paystack or Flutterwave confirms a successful charge, but your account was never upgraded (e.g. due to a callback/verification failure on our end).
• Service not delivered as described — a genuine fault on our side (e.g. the exam system is broken for your paid service and we're unable to fix it within a reasonable time).

In these cases, contact us within 7 days of the payment and we'll refund you in full, or fix the access issue immediately — whichever you prefer.

4. When You're Not Entitled to a Refund

• You changed your mind after already using paid practice questions/exams.
• You didn't pass your recruitment exam. We provide practice tools, not a guarantee of exam outcomes.
• You purchased the wrong service by mistake — please double-check before paying, as Army, Navy, and Air Force access are sold and activated separately.
• Your subscription period expired after 3 months without being used.

5. How to Request a Refund

Email recruitprep@gmail.com or message us on WhatsApp at +234 705 856 0328 with your registered email address, the service you paid for, and your payment reference (found on your Profile page under Payment History). We aim to respond within 48 hours.

6. Refund Processing Time

Approved refunds are issued back to your original payment method via Paystack or Flutterwave (whichever you paid with) and typically reflect within 5–10 business days, depending on your bank.

7. Chargebacks

If you have a payment issue, please contact us directly first — we resolve genuine problems quickly. Filing a card chargeback without contacting us first may result in your account being suspended while the dispute is investigated.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.